PrivacyPolicy

1. Who We Are

Nanoliss ("we", "our", "us") is a haircare brand owned and operated by Linear Ventures, India. We operate the website www.nanoliss.com. For any privacy-related queries, contact us at nanoliss.in@gmail.com.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, and password when you create an account.
• Order information: Delivery address, order details, and transaction reference numbers when you place an order.
• Payment information: Payments are processed by Razorpay. We do not store your card numbers, UPI IDs, or banking credentials. Razorpay's privacy policy governs payment data.
• Usage data: Pages visited, time spent, device type, and browser type, collected via Google Analytics and Google Tag Manager.
• Communication data: Emails or WhatsApp messages you send us.
• Cookies and local storage: We use browser storage to save your cart, session, and preferences across visits.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmation and delivery updates.
• Create and manage your account.
• Send you marketing communications (promotions, product launches, coupons) if you have opted in or placed an order with us. You may unsubscribe at any time.
• Respond to your queries and provide customer support.
• Improve our website, products, and services based on usage patterns.
• Comply with legal obligations under Indian law, including the Information Technology Act, 2000.
• Detect and prevent fraud or misuse of our services.

4. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with the following categories of service providers under data processing agreements:

• Razorpay Financial Solutions Pvt. Ltd. — for payment processing.
• Google LLC — for analytics (Google Analytics) and tag management (GTM).
• Google Workspace / Google Apps Script — for order management and email communications.
• Logistics and courier partners — your name and delivery address are shared with the courier assigned to deliver your order.

We may also disclose your information if required by law, court order, or governmental authority in India.

5. Cookies and Tracking

We use cookies and browser local storage for essential functionality (cart, login session) and analytics. By using our website, you consent to this use. You may disable cookies in your browser settings, but this may affect functionality such as the cart and checkout.

We use Google Analytics to understand how visitors use our site. This data is anonymised and aggregated. You may opt out via Google's opt-out tools at tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain your personal data for as long as your account is active, or as long as needed to provide services and comply with our legal obligations. Order records are retained for a minimum of 7 years for accounting and tax purposes as required under Indian law. You may request deletion of your account and associated data at any time by emailing nanoliss.in@gmail.com.

7. Your Rights

Under applicable Indian data protection principles, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and personal data (subject to legal retention requirements).
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, email us at nanoliss.in@gmail.com. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. However, no system is completely secure. We cannot guarantee absolute security of data transmitted over the internet. By using our website, you acknowledge and accept this inherent risk. In the event of a data breach that affects your rights or interests, we will notify you and the appropriate authorities as required by law.

9. Children's Privacy

Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp or courier tracking portals). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies independently.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and its amendments. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the competent courts in India.

13. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy:

• Email: nanoliss.in@gmail.com
• Phone: +91 87808 01938
• Address: Linear Ventures, India
• Hours: Monday–Saturday, 10am–6pm IST